Reference

How slots18 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you use your account, how we use it, and what control you have over it.

Account data kept secureJazzCash, Easypaisa, Raast payment data protectedYour right to access or delete dataNo third-party selling of personal infoContact us to update your records
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slots18 How slots18 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy Questions

If you want to access, correct, or remove the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat, email, or your account message centre — all three paths connect to the same team. Responses to data requests are handled as a priority and we will confirm receipt of your request promptly.

Team online

Live Chat

Open the chat widget from any page while logged in. Our team can confirm what data is held on your account and walk you through a deletion or correction request.

Email Support

Send your data request to our support address and include your registered mobile number or account email so we can locate your record without delay.

Account Message Centre

Log into your account and use the in-app message thread to submit privacy queries. This method keeps a timestamped record of your request in one place.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

We apply encryption and access controls at every point where your personal data is stored or transmitted. Your account wallet details — including any JazzCash, Easypaisa, or Raast identifiers — are never stored in plain text. Here is how we handle the four areas that matter most to your privacy.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand how the mobile interface is used. You can adjust cookie preferences in your browser settings at any time.

Account Security

Login activity is monitored for unusual patterns — a new device, an unfamiliar location, or repeated failed attempts triggers an additional verification step before access is granted.

Data Retention

We keep your account records for as long as the account is active and for a defined period after closure, as required by applicable rules. You can request a summary of what we hold at any time.

Requesting Changes

To correct a name, update a contact number, or request removal of your data, submit a request through live chat or email. We will confirm the change or explain if a legal hold prevents deletion.

Common Questions About Your Privacy at slots18

These are the questions we hear most often about how personal data is used on this platform. If your question is not answered here, reach out through live chat or the account message centre.

We collect your name, email address, mobile number, and the payment method details you provide — such as your JazzCash or Easypaisa wallet number — along with device and session information for security purposes.

Your payment details are used only to process deposits and withdrawals. We do not sell or share your JazzCash, Easypaisa, or Raast details with third parties for marketing or any unrelated purpose.

Submit a data access request through live chat or email with your registered mobile number. We will compile a summary of the personal information held on your account and send it to your registered contact.

Yes. Send a deletion request via live chat or email. We will remove your data unless a legal retention obligation applies. We will tell you if a hold prevents full deletion and explain the reason.

We use session cookies to maintain your login state and analytics cookies to understand how features are used on mobile. You can manage or block cookies through your browser or device settings.

We retain account records for a set period after closure in line with applicable legal requirements. Once that retention period ends, your data is deleted or anonymised from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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